Send us a short explanation so that we can understand how best we can help you:
Your data is protected by your Packing Key. If you do not know your Packing Key, then your data simply can not be read.
We CAN help if you've recently changed your Packing Key, and you remember the previous one, but not the new one. In this case we can try rollback your account to the way it was before you changed your Packing Key so that you can access it with the old one. This may not always be an option. Please write us for more information:
We CAN help if your account is empty (you’ve never really used it), and you can’t remember the Packing Key, we can delete the account for you and let you start over anew. Please write us for more information:
In any other circumstances, we can not help you.
First, stay calm. Check to make sure you are connected to https://www.passpack.com
Should you ever suspect that your PassPack account has been violated, or that your Pass or packing Key has been stolen, it is your obligation to report the theft to us immediately.
The only action we can take is to suspend the account and report the theft to authorities. Once the account is suspended, no one, including yourself, will be able to access the data from that point on. Please be prepared that legal action may follow.
One common type of internet fraud is called phishing. Phishing is when a con-artist attempts to pose as a company in order to trick you into giving away sensitive information. PassPack will not generally send you unsolicited email. If you receive an email that appears to be from PassPack, and you did not initiate the contact, it may be a phishing attempt. Do not click on links in emails claiming to be from PassPack as these may go to "fake" sites that look almost identical to PassPack. To connect to PassPack, always type in https://www.passpack.com into your browser window, or use your browser's bookmarks.
Another good idea is to set up, and use, PassPack's Anti-Phishing Welcome Message. If you don't see your Welcome Message, follow steps listed at the top of this page.